[Shadow IT Research] The Upside of Shadow IT

Article's arguments:

Employees have been doing an end run around corporate IT using shadow IT systems

Systems built and used in companies without organizational approval

IT controls less than 50% of corporate technology expenditures

CIO are embracing and even encouraging so-called rogue IT.

IT focuses on what data the application use, whether or not an application is mission-critical, and who is in the best position to know the application is running properly.

=> forcus on managing risk

IT getting ahead of technologies, users will now come to us when they want to use something like Basecamp, when they do, we tell them about Central Desktop, similar cloud-based project management service but with better integration into the enterprise.

=> save money, IT as an initiative

Redefine IT's Role as Educator and Policymaker

Sales and marketing department (front-line workers)

Comments:

Define Shadow IT: systems type
Approach: user-driven
How: manage risks, educate users

=> good article with ideas

Bibliography:

King, Julia. "The upside of shadow IT."Computerworld 46.8 (2012): 18-23.