[Study] Performance Measures Used for Internal and Outsourced IT, 2012 - 2013

1. The first four metrics are basically the same with the 4 factors in PM Triangle

a. Project delivered on time: Schedule

b. Projects delivered on budget: Cost

c. Increased customer/ client satisfaction: Quality

d. SLA targets: Scope 

2. These metrics can be used for IT Professionals to set up the measurements for their IT project proposals, IT operations effectiveness and so on

Reference:

Leon Kappelman, (2013), Three IT Metrics Used Most for Internal & Outsourced IT [ONLINE]. Available at: http://www.simnet.org/resource/collection/7A70D436-28BA-4E88-B958-C86941C704C3/2013_IT_Trends_SIMposium_Presentation_Slides.pdf [Accessed 07 September 15].